At Dhora Fab Private Limited, we strive to provide our customers with the best possible shopping experience. If you are not completely satisfied with your purchase, we are here to help.
In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase. The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores pan India.
Eligibility Criteria For Exchange And Returns
Your purchase may be eligible for exchange as per below criteria:
- Dhorafab Apparels are eligible for exchange for size related issues within 3 days of delivery. if original packaging and tags are intact & the product is not used or washed. However, Dhorafab will not be eligible for any exchanges for change of mind.
- Home category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
- All products that qualify for exchange and returns conditions mentioned above must be returned in their original condition and with tags intact– any washed, used or altered product will deem your return invalid.
- Products purchased during sale period / discounted pricing are not eligible for returns or exchange.
- Accessories are not eligible for returns or exchange.
- Customised products or special bulk orders are not eligible for returns or exchange.
- International orders are not eligible for returns or exchange.
- Shipping charges are non- refundable
- Gifts purchased online are not eligible for exchange/refund/return.
Exchange Process
If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece. Please follow below steps to initiate process:
- Call at +91 77339 92024, Monday – Saturday 11:00 AM to 06:00 PM IST
- Email at : info@dhorafab.com
- For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
- In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.
Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:
In case of quality issue/defect:
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
- We will organize a reverse pick up, at no additional charges, from the address stated in your invoice
- Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product and will be issued to the registered email address or the e-mail address used while making the purchase.The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores pan India.
- Our credit notes can be used on our website and in stores.
In case of size exchange of garments:
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
- Please send the product back to us at the below address, carefully packaged. The customer to bear all costs associated with return of the product, in this case
- Upon receipt of the product at our warehouse, it will be subject to a quality inspection. If it passes the inspection and once we have received payment for shipping charges of the new piece, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges and will be issued to the registered email address or the e-mail address used while making the purchase.The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores pan India.
- Our credit notes can be used on our website and in stores.
- We offer size exchange only for the same style of clothing purchased.
- We are unable to entertain requests to replace garments with a different style even if the price is the same.
- Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.
Cancellation
You can cancel the order and claim the payment until the product is shipped. After the order is dispatched, its not eligible for cancellation. Customized orders cannot be cancelled in any case.
You can write us at info@dhorafab.com to address your concerns regarding your order.