At Dhorafab , we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
If your purchase meets the eligibility criteria for return, we will happily exchange and offer a fresh piece. In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase. The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores pan India.
Returns
Returns in only accepted in case of damaged/ defective product. You have 3 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Refunds
If the package is received in damage condition, please do not accept the parcel and immediately call us on +91 77339 92024.
Return is only accepted in case of defective/damaged product, refund can be claimed. Product must be returned in their original condition and with tags intact– any washed, used or altered product will deem your return invalid.
Refund Process
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund approved or rejected after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬- refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Phone: +91 77339 92024
Email: info@dhorafab.com
Address: G-35, Kalwar Rd, Kardhani Scheme, Govindpura, Jhotwara, Jaipur, Rajasthan 302012, India