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Frequently Asked Questions
Payments
We have a number of payment methods. Choose the one that is most convenient for you. The options are: Online Bank Transfer through your Credit, Debit, or Cash Card Cash on Delivery (COD)
Do you offer a Cash On Delivery (COD) payment option? How does it work?
Yes, we support the COD payment method. You can make the payment in cash to the delivery agent once the product reaches you.
What should I do if my payment doesn’t get through or fails?
If your payment transaction fails, please contact our Customer Service immediately on +91 77339 92024 or email us at info@dhorafab.com
Delivery will be done within 10-12 working days except for customized products like wallpapers, wall arts which may take up to 20 working days.
Dhorafab is trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship. While placing an order, you will receive an intimation of the same. Similarly, you will also be informed on whether or not the Cash On Delivery (COD) payment option is available in your respective area.
There were a few areas and Pincodes that were serviced by Dhorafab earlier, however, they are unserviceable now due to courier issues. If you are trying to place an order using one of these Pincodes, we won’t be able to take your order. We regret the inconvenience. To place your order successfully, we request you to provide a different/alternate address with a serviceable Pincode. Please get in touch with our Customer Service on +91 77339 92024 to know which Pincodes are serviceable.
We have partnered with Delhivery courier services for the shipment of products across India. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.
As mentioned in our Product details page, each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.
Order Tracking
Within a few minutes of successfully placing your order, you will receive an email confirmation from Dhorafab. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.
Simply follow the below-mentioned steps:
- Click on ‘Login / Sign Up’ on the top left of the page and log in to your account.
- Go to ‘Dhorafab’ on the top right of the website.
- Click on the ‘Orders’ tab.
- Go to the relevant Order No. and click on it to check its status.
Cancellation / Modification
Though the Dhorafab website itself does not have an option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on +91 77339 92024 at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel the same.
Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call +91 77339 92024. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.
